Frequently Asked Questions

Artwork Design & Specifications

Q1. Do you offer artwork design services?

A. Yes, we do offer artwork and design at a reasonable fee.

Q2. Does Universal Print provide artwork proof checking services?

A. Yes, we will confirm the final artwork with you before printing.

Q3. What file format should i use to save my artwork?

A. For all our products, we only accept the artwork in the following format with minimum 300dpi:

  • Adobe illustrator (ai)
  • Adobe acrobat document (pdf)
  • .eps
  • .psd

Q4. How do I send my artwork?

A. You may send in the working files / artwork via email, using wetransfer or dropbox. Refer to: or

Order & Returns

Q1. Can you send a sales person to our office?

A. No. If you need any assistance, please email or contact us directly.

Q2. How do I get a custom quote?

A. Please email us your request via our Enquiry form

NOTE: we may not respond within the same day if the items you requested for is complicated or not clear.

Q3. Will you match a sample I print out on my own printer, or a previously printed sample?

A. There is no guarantee that your finished piece will approximate with your printed sample. This is due to the widely varying results from different output devices including inkjet and laser printers, continuous tone proofing devices, high resolution film-based proofs, and different than true offset lithography. Even from one commercial printing firm to another, there can be significant differences in results. In particular, inkjet and laser prints are known to look substantially different than true offset lithography. Please look at our “printing policy” for more information.

Q4. Can I get a discount if I reorder my job?

A. Our price are fixed and good for per order only. No further discount may be given except during our promotions period.

Q5. How do I send my files to you?

A. You may send in the final files via email (if its less than 10mb), thumb drive, CDs, DVDs, FTPs or through website such as or

Q6. How long does it take for me to get the proof of my job?

A. You will receive a low resolution digital proof via email within 24 hours. This proof IS NOT a color proof but only serve as a confirmation that we are printing the correct files.

Q7. Will I always receive exactly the quantity I order?

A. Most of the time, we deliver to you slightly more than you ordered, free of charge. Printing industry trade standards allow for underages of up to 5%. If you plan to send your print order to a mailing list or need a guaranteed quantity, we recommend that you order 5% over the minimum quantity you need.

Q8. What if I want to change something on my order after I’ve placed it or approved the proof?

A. You may still change the order with a minimal fee. However, it depends on which stage of production the item is in. If the printing was done, you cannot change anything.

Q9. What do i do if i want to return my goods?

A. We do not accept returned goods under our Return Policy. However, if the fault is from us, we will accept returns base on case by case basis. Note the below for Return Policy:

1. Please submit your official Invoice & defect product/printing for replacement.

2. Replacement for same item only, change of design, size & dimension will be treated as chargeable item.

3. Please allow normal production time for printing replacement.

4. Customer should have their product/printing Quality & Quantity check upon collection. Weshall not be responsible for any issue regarding product/printing Quality & Quantity once the product/printing out of office. (example: quantity issue or damage due to external environmental factor, such as damage in transit, mishandling…etc.)

5. Warranty valid for 3 days from date of collection, any claiming after this will not be entertain.

6. Warranty does not cover malicious or inappropriate treatment. (Please check with our Customer Service about the appropriate use)

7. We have the right to refuse any replacemet & reserve the right for final decision.

8. Lead time is based on artwork confirmation once order is placed no refund will be entertained

9. Refund by any form will take 5-7 working days to process , subjected to approval .

Billing & Payment

Q1. How do I pay for my order?

  • By Cash
  • By Cheque payable to “Universal Print”
  • By Invoice (For companies only)
  • By Internet Fund Transfer:
    1. Name of bank: OCBC Bank
    2. Branch: Holland Branch
    3. Current Account No.: 626-047393-001

Q2. Will i get an official receipt for my reload?

A. Yes, You will only be issued a receipt for every payment you make.

Q3. Will i get an invoice for my order? and how will i get it?

A. Yes, you will be issued with an e-invoice or invoice, for orders that are sent on a same day or it will be sent to you along with your goods.

Q4. Will there be any interest charge for late payment?

A. For any late or overdue invoice payment, we charge 2% on the amount overdue per month. Therefore we advise our customers to pay through electronically to avoid interest charge.


Q1. Do you deliver anywhere in Singapore?

A. We provide delivery to anywhere in Singapore except offshore Islands.

Q2. Do I need to pay for the delivery of my goods?

A. Yes. You need to pay for delivery of your goods. However you can opt for Self-collection at our office at 16 Kallang Place.

Q3. How will you deliver my goods?

A. All goods are delivered by our driver or appointed courier services.

Q4. How long does it takes for my goods to arrive?

A. Depend on what you print and how complicated your order is.

Q5. Can I collect my orders from your office?

A. Yes. you can collect your order after the production has been completed. Please decide before placing the order. if you change your mind, one additional working day will be required for arrangement.

Q6. Does Universal Print guarantee on time delivery of my goods?

A. We cannot guarantee you 100% punctuality due to factors such as weather, emergencies and the efficiency of the courier service.

Q7. That should I do if I don’t receive my orders on time?

A. Please call us or email to us and we will try to solve it as soon as possible.